Shipping and returns
We do our utmost to deliver your order to you as quickly as possible. Orders placed on working days before 12:00 noon are usually shipped the same day. However, we are not always able to do so. Sometimes products are temporarily out of stock, which may result in a longer delivery time. Each product page indicates the expected delivery time. If delivery is delayed for any reason, we will inform you as soon as possible.
Shipping costs
The prices listed do not include shipping costs. We apply the following shipping rates:
- Free shipping for orders over €100 (throughout Europe)
- Netherlands: €6.95
- Belgium: €7.89
- Germany: €8.11
- Spain: €11.00
We also ship to countries outside Europe. For these rates, please contact us by email: info@xpropool.com
Delivery
Delivery is made by the postman or parcel delivery service. Delivery usually takes place on the next working day between 9:00 a.m. and 6:00 p.m. Unfortunately, we cannot guarantee the exact time of delivery.
Checking upon receipt
Please check the contents of your package immediately upon receipt. Are any parts missing or have products arrived damaged? If so, please send us an email immediately with your order number and any photos of the damage.
VAT transfer for business customers
Are you ordering from Europe for business purposes? Then it is possible to reverse the VAT. In that case, we will not charge VAT on the invoice. Your VAT number will be checked automatically. If your VAT number does not work, please contact us.
If you have any questions about shipping or other matters, please feel free to contact us by email: info@xpropool.com