Information about warranty & returns
Returns
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning the product from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product must be returned to the entrepreneur with all accessories and, if reasonably possible, in its original condition and packaging. To exercise this right, please contact us at info@xpropool.com. We will then refund the order amount due within 14 days of your return notification, provided that the product has been returned in good condition.
Exceptions to returns
List the exceptions to the right of withdrawal here. Also clearly indicate on the item itself that it cannot be returned by the consumer. Please note: Exclusion of the right of withdrawal is only possible for products:
a. Sealed products. Once the seal has been broken, these products cannot be returned.
b. Products that have been created by the entrepreneur in accordance with the consumer's specifications.
c. Products that are clearly personal in nature.
d. that cannot be returned due to their nature;
e. that can spoil or age quickly;
f. whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
g. for loose newspapers and magazines;
h. for audio and video recordings and computer software whose seal has been broken by the consumer.
Warranty: We provide a two-year warranty on all our products.
Company identity
14 days return
Worldwide delivery
Secure payments with Stripe 100% safe
2 to 5 years warranty
